Nowadays, customer experience is everything. People have a lot of choices, so they expect great service and smooth experiences. One powerful tool that can help businesses create better customer experiences is Text to Speech AI (often called TTS AI). This technology turns written words into speech and makes it easier for customers to understand information, get help, and feel more connected to the brand.
However, in this blog post, we’ll look at five simple ways Text to Speech AI can make customers happier and more satisfied with their experience.
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Making Services Accessible for Everyone
Accessibility is essential in business today. All customers, including those with disabilities, should be able to easily access a company’s products, services, and information. Text to Speech AI technology can play a big role here, especially for customers who are visually impaired or have difficulty reading.
With TTS AI, visually impaired customers can “hear” the text on a website, a product description, or even an instruction manual. Instead of struggling to read, they can simply listen. This helps them get the same information as everyone else, creating a more inclusive experience.
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Improving Customer Support
What if you need help with something at an odd hour and find out the support team is closed? It’s frustrating, right? With Text to Speech AI, companies can provide 24/7 support. TTS can be used in virtual assistants and chatbots to help answer common questions at any time of day, even when live agents aren’t available.
Using TTS in automated systems also allows for quick responses, which means customers spend less time waiting. For example, many companies use TTS in Interactive Voice Response (IVR) systems, which are automated phone menus you often hear when you call customer service. With TTS, these menus sound more natural and engaging, helping customers find answers or reach the right department faster.
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Adding a Personal Touch
People love personalization! With Text to Speech AI features, brands can personalize the experience by using different voice options, accents, or even languages. This makes it feel like the company really knows its customers.
For example, imagine a customer calling in and hearing a TTS voice that uses their name or sounds similar to the way they speak. It instantly makes the experience feel more personal and less like a cold, automated system.
Brands can use TTS to create personalized messages for each customer, which can make people feel special and valued.
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Simplifying Complex Information
Some industries, like finance or healthcare, deal with complex information that can be hard to understand. Text to Speech AI can make this easier by reading information aloud in a clear, simple way. Instead of forcing customers to read through a long, detailed document, they can listen to it. This makes understanding the information easier, especially for people who may struggle with reading or technical terms.
For example, a bank could use TTS to explain a new loan offer, breaking down the details in a way that’s easy to follow. In healthcare, TTS can help patients understand medical instructions or treatments. This way, customers don’t feel overwhelmed or lost. When information is easy to understand, customers feel more confident and satisfied with the service they’re getting.
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Reaching a Global Audience with Multilingual Support
If a company has customers from different parts of the world, communicating in multiple languages is key. Text-to-Speech AI supports multiple languages, allowing companies to connect with customers in their native language. This creates a welcoming experience, especially for international customers.
How to Convert Your Text to Speech Using Video Editors
The best way to convert your text to speech is to use an exceptional video editor for PC, like the CapCut desktop video editor. Using this tool, you can easily convert your video’s text into speech, and if you want, you can extract the audio in MP3 format for any purpose.
Here’s how you can do it:
Step 1: Import Video
The first step is to import your video by clicking on the “Import” button. However, if you don’t have any pre-shoot videos, you can also use stock videos or plain backgrounds. Plus, you can also use the background remover tool to replace the background of your current video, if it is distracting.
Step 2: Use Text to Speech AI Feature
Once your video is ready, go to the “Text” panel and add your desired script. After adding your script, go to “Text to Speech” on the right-side panel. There are many voice options in The CapCut desktop video editor voice, including different accents and genders, so choose a voice that suits your purpose and click on the “Start reading” option.
Step 3: Export and Share
When everything is in place, click on the “Export” button and adjust the settings accordingly. Then again click on the “Export” button. However, for extracting audio only, untick the video settings option.
Conclusion
Text to Speech is one of the best tools for enhancing customer experience. It makes services accessible to everyone, provides faster customer support, adds a personal touch, simplifies complex information, and enables multilingual communication. Each of these benefits helps customers feel more valued and connected to the brand.
As more companies adopt TTS and similar AI tools, customer experience will only continue to improve. So if you’re looking to give your brand a boost, consider trying Text to Speech AI. It could be the key to happier, more loyal customers!
